Customer Support
Our customer service team is available to assist with product questions, order inquiries, shipping updates, returns, exchanges, payments, and privacy requests.
When contacting us about an existing order, please provide your order number and a brief description of your request. This helps us identify your order and respond more efficiently.
Contact Information
Business: us.pandora
Email: support@jewelcovr.shop
Phone: +1 (907) 662-9273
Business Address:
1086 Pedro Street
Fairbanks, AK 99701
United States
Customer Service Hours
Our customer support team is available during the following hours:
Monday–Friday
9:00 AM–5:00 PM
Alaska Time (America/Anchorage)
Messages received outside business hours will be reviewed and answered during the next available business day.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible before the order is shipped.
Once an order has been shipped, cancellation is no longer available. Eligible returns, exchanges, and refunds will be handled according to our Refund Policy.
Privacy Requests
For questions about personal information, privacy rights, or requests related to our Privacy Policy, please contact us using the email address or phone number above. Additional information may be required to verify your identity before certain privacy requests can be completed.