We want you to be satisfied with your purchase from us.pandora. If you are not completely satisfied, you may request a return within 30 days of delivery, subject to the conditions below.
Return Eligibility
Eligible products may be returned within 30 days of delivery for a refund or exchange.
For standard returns, the item must be unused, in its original condition, and include all original parts, accessories, and proof of purchase.
Items that arrive damaged, defective, incorrect, or incomplete may be returned even when they do not meet the standard return conditions.
Refund Method and Processing Time
Once your returned item has been received and inspected, we will process the approved refund to your original payment method.
Approved refunds are generally issued within 5–10 business days. Your bank or payment provider may require additional time to post the refund to your account.
Return Shipping
For eligible no-reason returns, as well as products that arrive damaged, defective, incorrect, or incomplete, us.pandora will cover the applicable return shipping costs.
Returns should be sent to the address provided in your return instructions. Our default return address is:
1086 Pedro Street
Fairbanks, AK 99701
United States
Do not send a return to a different address unless our customer service team has provided written authorization.
Order Cancellation Before Shipment
You may request cancellation before your order has shipped by contacting us at support@jewelcovr.shop or +1 (907) 662-9273.
Once an order has shipped, it can no longer be canceled and must be handled through the return process described in this policy.
How to Request a Return
To start a return, contact support@jewelcovr.shop or +1 (907) 662-9273 and provide your order number and the reason for the return.
Our customer service team will provide the return instructions and, when applicable, the return shipping information.
Items Not Eligible for No-Reason Returns
The following items are generally not eligible for no-reason returns:
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Custom-made or personalized products
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Clearance or Final Sale items
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Gift cards
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Opened intimate or hygiene-sensitive products
These exclusions do not limit your rights regarding products that arrive damaged, defective, incorrect, or incomplete.
Business Information
If you have questions about returns, refunds, or exchanges, please contact us using the information below.
Business: us.pandora
Email: support@jewelcovr.shop
Phone: +1 (907) 662-9273
Address: 1086 Pedro Street, Fairbanks, AK 99701, United States.