FAQ

What type of jewelry do you sell?

us.pandora offers a selection of jewelry for everyday wear and gifting, including rings, charms, necklaces, earrings, and bracelets. Product pages include available information about designs, variations, materials, sizing, and care instructions when applicable.

Where do you ship?

We currently ship to valid addresses within the United States only.

Free standard shipping is available on all U.S. orders, with no minimum purchase required.

How long does delivery take?

Most orders are processed within 1–2 business days after payment is confirmed.

After shipment, standard delivery is generally estimated at 4–6 business days. Once your order ships, tracking information will be sent to the email address provided with your order.

Can I cancel my order?

Yes, cancellation requests can be submitted before your order is shipped.

Once an order has shipped, it cannot be canceled. Any eligible return, exchange, or refund will be handled according to our Refund Policy.

What is your return policy?

Eligible products may be returned or exchanged within 30 days of delivery.

For approved eligible returns, us.pandora covers the applicable return shipping costs. Products that arrive damaged, defective, incorrect, or incomplete are also covered according to our Refund Policy.

Which products are excluded from no-reason returns?

Certain products are not eligible for standard change-of-mind returns, including:

Custom or personalized products
Clearance or Final Sale items
Gift cards
Opened intimate or hygiene-sensitive products

These exclusions do not affect applicable rights relating to products that arrive damaged, defective, incorrect, or incomplete.

What payment methods do you accept?

Prices and transactions are processed in U.S. Dollars (USD).

Available payment methods may include:

Visa
Mastercard
American Express
Discover
JCB
Diners Club
Maestro

Payment options may vary depending on the transaction and payment provider. Applicable taxes are collected where required by law.

When will I receive my refund?

Once an approved return has been received and reviewed, the refund will be issued to the original payment method.

Please allow 5–10 business days for your bank or payment provider to process and post the refund. Processing times may vary between financial institutions.